MtaaFlix Refund & Cancellation Policy

At MtaaFlix, owned and operated by AI Center Kenya, we are committed to providing a smooth and reliable streaming experience. Please review our refund and cancellation terms below.

1. Subscription Cancellation

You may cancel your MtaaFlix subscription at any time through your account settings.

• Continued Access: You will retain access to premium content until the end of your current billing cycle.

• No Partial Refunds: We do not offer refunds for unused portions of a subscription period.

If you need assistance, contact [email protected].

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2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Accidental or Duplicate Billing due to a technical error.

• Unauthorized Transactions, reported within 7 days of the charge.

Non-Refundable Cases

Refunds will not be provided for:

• Change of mind after purchase

• Dissatisfaction with content

• Failure to use the service

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3. Refund Process

To request a refund, email [email protected] with:

• Your registered email address

• Subscription plan and payment date

• Reason for the request

If approved, refunds will be processed within 7–10 business days to the original payment method.

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4. Free Trials

If you sign up for a free trial, you must cancel before the trial period ends to avoid being charged. No refunds will be issued after automatic billing.

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5. Policy Updates

MtaaFlix reserves the right to update this policy at any time. Continued use of the platform constitutes acceptance of any changes.

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Company: AI Center Kenya
Product: MtaaFlix
Support Contact: [email protected]