Refund and Cancellation Policy

MTAAFLIX Refund and Cancellation Policy

At MTAAFLIX, we want all our customers to enjoy a smooth and reliable streaming experience. Please read our Refund and Cancellation Policy carefully so you understand your rights and obligations when using our service.

1. Subscription Cancellations

You may cancel your MTAAFLIX subscription at any time.

  • Continued Access: When you cancel, you’ll still enjoy premium content until the end of your current billing cycle.

  • No Refund for Partial Periods: We do not refund unused portions of your subscription. Your access will remain active until your next billing date.

  • How to Cancel: To cancel, go to your Account Settings in the app/website or email us at [email protected]. Please follow the steps carefully to avoid confusion about timing.

2. Refund Eligibility

Refunds may be approved only under the following conditions:

  • Accidental Billing: If you were double-charged or billed in error due to a system issue.

  • Unauthorized Transactions: If your account was used without your consent. You must notify us within 7 days of the transaction.

Non-Refundable Cases

We cannot issue refunds in the following situations:

  • If you simply change your mind after subscribing.

  • If you are unhappy with the content library, unless the service was defective or misrepresented.

  • If you do not use your subscription after payment.

3. Refund Process

If you qualify for a refund:

  1. Email us at [email protected] with:

    • Your registered email.

    • Subscription details (plan name, payment date).

    • Reason for the refund request.

  2. Verification: Our team will review your request and may ask for more details.

  3. Processing: Approved refunds will be sent back to your original payment method within 7–10 business days.

4. Free Trials

If you sign up for a free trial, you must cancel before the trial ends to avoid being charged. If you forget to cancel, we cannot issue a refund for the first billing cycle. Please monitor your trial period carefully.

5. Changes to This Policy

MTAAFLIX may update or revise this Refund and Cancellation Policy from time to time. We’ll notify you of important changes via email or in-app updates. Continued use of MTAAFLIX means you accept the updated policy.

6. Contact Us

For questions about this policy or help with refunds and cancellations, contact us:

📧 Email: [email protected]

Your satisfaction matters to us. We aim to resolve all issues quickly and fairly so you can continue enjoying MTAAFLIX — Our Stories. Our Screen. 🎬✨

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